Transform CX with AI-Driven Communication That Gets People Talking (and Listening)
CX That Actually Delivers. Literally.
At Gate6, we believe great customer experiences aren’t born from hold music and generic email templates. They're built on smart, connected conversations—powered by Agentic AI, automation that thinks ahead, and integrations that actually work.
From the first “Hi” to the final follow-up, we create frictionless journeys that make your customers feel heard, helped, and ready to come back for more.
AI-Powered Agents Who Don’t Need Coffee Breaks
Say goodbye to overwhelmed support teams and hello to always-on AI that actually understands context.
With our Agentic AI and virtual assistants, you get:
- Round-the-clock, human-like support across voice, chat, and digital channels
- Issue resolution that doesn’t feel like a maze
- Real-time support for your live agents with contextual suggestions, so they can shine under pressure
Result? Faster responses, happier customers, and fewer “can I speak to a manager” moments.
CX That Actually Delivers. Literally.
At Gate6, we believe great customer experiences aren’t born from hold music and generic email templates. They're built on smart, connected conversations—powered by Agentic AI, automation that thinks ahead, and integrations that actually work.
From the first “Hi” to the final follow-up, we create frictionless journeys that make your customers feel heard, helped, and ready to come back for more.
Conversational AI So Smart, It’s Basically Fluent
We’ve teamed up with PolyAI, the voice-first wizards, to build AI agents that don’t just “recognize” speech—they get it.
- Understands real human intent—even when it’s messy or emotional
- Responds naturally in complex support situations
- Integrates cleanly with your current systems
Your customers won’t know if they’re talking to a bot or a genius support rep (and honestly, they won’t care—because it just works).
Gate6 CRMConnect™: Where RingCentral Meets ServiceNow
Tired of your agents juggling 17 windows? We fixed that.
Gate6 CRMConnect™ brings RingCentral’s EX Platform + ServiceNow CSM into a seamless, unified interface. Now your agents can:
- Call, chat, and text without switching tabs
- See full customer context, history, and data in one view
- Enjoy click-to-call, real-time syncing, call recordings, and transcripts powered by RingSense AI
It's like giving your support team X-ray vision—and a rocket launcher.
UC That Plays Nice With Everything Else
Need your business apps to talk across voice, video, messaging, and email? We’ve been there, done that, and made it scalable.
Gate6 delivers tailored UC/UCaaS solutions that:
- Integrate into legacy and mobile systems without drama
- Scale with your business as it grows
- Adapt to your exact workflows—not the other way around
We partner with industry leaders (including Lookout
, and others) to make sure your communications don’t just work—they wow.
Gate6 helps you create customer experiences that are smart, seamless, and surprisingly human. Whether you need AI-powered conversations, platform integrations, or unified communication that doesn’t drop the ball—we’ll get you talking (and listening) like a pro.
The real value of a Unified Communications Solution
Solutions That
- Improve team collaboration with real-time tools like video conferencing and instant messaging.
- Enhance mobility by staying connected on any device from home, the coffee shop or when traveling.
- Increase efficiency and focus on your core business by integrating your communication tools into a single platform.
- Increase cost savings on hardware, software and maintenance with unified communications tools on a single platform.
Technical Expertise
Check out some of our work
Poolbrain
The Joint
WHEN
SMIL
TASC
Knight
Vantage Mobility
Store Capital
Global Water Resources
Weissbrown
Frequently asked questions
What is Unified Communication (UC) and why is it important for businesses?
Unified Communication integrates various communication tools such as voice, video, messaging, and collaboration into a single platform. It enhances efficiency, reduces costs, and improves productivity by streamlining communication across teams and devices.
How can Unified Communication benefit my business?
UC fosters seamless collaboration among employees, regardless of their location or device. It enhances customer service by enabling faster response times and improves decision-making through real-time communication and information sharing.
What components are included in Unified Communication solutions offered by Gate6?
Gate6 offers UC solutions encompassing voice over IP (VoIP), video conferencing, instant messaging, presence technology, and integrated collaboration tools. These components work together to optimize communication and collaboration workflows.
Can Unified Communication solutions be customized to fit our specific business needs?
Yes, Gate6 specializes in customizing UC solutions to meet the unique requirements of businesses. Whether you need integration with existing systems, specific security measures, or tailored user interfaces, we ensure that the solution aligns with your objectives.
How secure are Unified Communication solutions provided by Gate6?
Security is a top priority at Gate6. Our UC solutions include robust encryption protocols, secure access controls, and regular updates to safeguard your communications from unauthorized access and cyber threats.
How does Gate6 ensure the smooth implementation of Unified Communication solutions?
Gate6 follows a structured approach to implementation, starting with a thorough assessment of your current communication infrastructure and requirements. We then develop a detailed deployment plan, provide training for users, and offer ongoing support to ensure a seamless transition and optimal performance.
Can Unified Communication Solutions integrate with our existing IT infrastructure?
Yes, Gate6 ensures compatibility and seamless integration of UC solutions with your existing IT infrastructure, including CRM systems, email platforms, and business applications. This integration enhances efficiency and facilitates unified data management.
What are the cost considerations for implementing Unified Communication solutions?
The cost of UC solutions varies based on factors such as the size of your organization, the scope of implementation, and specific customization requirements. Gate6 offers transparent pricing models and tailored solutions to meet your budgetary constraints.
How can Unified Communication solutions improve customer interactions?
By integrating communication channels and enabling real-time access to customer information, UC solutions enhance responsiveness and service quality. This leads to improved customer satisfaction and loyalty.
What ongoing support and maintenance services does Gate6 provide for Unified Communication solutions?
Gate6 offers comprehensive support services, including proactive monitoring, troubleshooting, software updates, and user training. Our dedicated support team ensures that your UC solutions operate smoothly and remain aligned with your business objectives.
